Do Not Drive Recall: Arranging a Tow to the Dealer

Received a do-not-drive recall? Confirm the dealer’s transport instructions before arranging your vehicle’s pickup.

A recall notice and a “do not drive” warning are not interchangeable. Follow the instructions for your specific vehicle. If the manufacturer says not to drive it, do not drive it to the dealership just because the engine starts or the trip is short.

Use NHTSA’s recall lookup with your VIN, then contact the manufacturer or dealer. Some recently announced recalls may not yet include every affected VIN. A search showing no open recalls does not establish that a vehicle with a new mechanical problem is safe to drive.

NHTSA’s Takata recall guidance illustrates why instructions must be vehicle-specific: certain affected vehicles have do-not-drive warnings. This guide does not identify whether your car is included.

Tell the service department the VIN and recall number. Ask whether they will arrange transport, require an approved provider, or authorize an independently booked tow. Get the payment or reimbursement terms before committing to a pickup.

Do not assume a recall repair means any tow you arrange will be free. Rick’s cannot approve manufacturer coverage or promise reimbursement. If the dealer provides transportation, coordinate that directly with them.

• Confirm the correct dealership and vehicle receiving entrance.
• Ask whether an appointment or advance acceptance is required.
• Confirm receiving hours and after-hours key instructions.
• Keep the contact name, case number and written transport authorization available.