Towing & roadside assistance—one local call.
Lake View East & North Side focus · 24/7
English & Spanish assistance
Towing & roadside assistance—one local call.
Lake View East & North Side focus · 24/7
English & Spanish assistance
Need winch-out service? Call (312) 451-5785. Confirm your vehicle, pickup and quote with Rick’s 24/7.
Tell us whether the car is on packed snow, resting on a snow bank or trapped by plowed material. Explain whether the tires can reach a firm surface and whether the underside is contacting the snow. Avoid repeated throttle attempts that dig deeper. The recovery approach depends on access, approved attachment points and nearby obstructions. Do not stand between vehicles or near tensioned equipment. Once free, the car still needs assessment for visible damage or operating problems before you decide to drive away.
A vehicle stuck in snow, mud or a shallow roadside depression needs an assessment of its position, access and condition before a recovery method is chosen. Tell Rick’s how the vehicle became stuck, which wheels have lost traction and whether any part of the car is resting on the ground. Describe the surface and available access for the recovery truck. A photo taken from a safe position can help explain the scene, but it does not replace an on-site assessment or establish that every recovery is suitable for light-duty equipment.
Repeated wheel spin can dig a vehicle deeper or increase the amount of material underneath it. Do not attach a rope to an unidentified component or stand close to a loaded recovery line. Vehicle attachment points and recovery angles must be assessed for the actual situation. Tell us about nearby parked cars, fences, trees, slopes or traffic that limits the approach. If the vehicle has gone over an edge, entered water or sustained serious collision damage, the situation may need specialized recovery beyond the service described here.
Getting the vehicle onto a stable surface does not establish that it is fit to drive. Look for visible tire or wheel damage from a safe position and report any fluid leak or steering problem. If the vehicle cannot roll, steer or operate normally after recovery, discuss a compatible light-duty tow. Rick’s uses wheel-lift equipment and dollies where appropriate; we do not offer heavy-duty, motorcycle or flatbed towing. The recovery plan should include where the car will go afterward, not just the first movement out of the obstruction.
For a private lot or driveway, arrange permission and access before the truck arrives. Explain any locked gate, low entrance, narrow alley or blocked approach. Recovery effort depends on the actual position and conditions, so disclose what you know before requesting a quote. If the scene differs from the description, review the changed work before authorizing it. Do not move around an unsafe slope or enter traffic simply to collect more information. Give the dispatcher the best safe description available and keep your callback number reachable.
Rick’s uses light-duty wheel-lift equipment, with dollies available for compatible AWD and 4WD vehicles. The loading method depends on the drivetrain, manufacturer’s requirements, ground clearance and condition of the wheels. Tell us if the car has lowered suspension, a missing wheel, locked steering or damage that affects how it can be moved. These details must be considered before treating the job as a standard tow.
A vehicle’s appearance does not reveal every towing requirement. Give us the exact year, make and model, and mention any modifications or substantial load. We do not offer flatbed, heavy-duty or motorcycle towing. If your request falls outside the equipment we provide, we need to establish that before dispatch. For suitable vehicles, we will discuss how the wheel lift and any required dollies fit the pickup.
A car parked in a garage needs an access check as well as a vehicle check. Read the posted entrance clearance and describe the level, ramps and turning room. Tell us whether the car faces inward or outward, whether another vehicle blocks it and whether a gate needs to be opened. The building’s street address may not identify the entrance used for vehicle access.
Wheel-lift equipment can be useful in suitable restricted spaces, but no garage should be assumed accessible without checking its dimensions and layout. Tell us if the vehicle cannot shift into neutral or has a flat tire. Arrange access with the building employee or property manager when needed. Do not move the car onto a ramp simply to make it easier to find; describe its actual position so the service can be planned around it.
Before a tow, confirm where the car should go and whether the receiving location can accept it. A repair shop may need an appointment, release paperwork or a specific after-hours drop-off arrangement. If the vehicle is moving from one shop to another, check both ends of the transfer. Tell us who has the keys and whether any employee must be present to release the car.
Do not assume that a tow includes storage or permission to leave a vehicle in a closed lot. Share the receiving instructions when you book, including any gate access or designated parking area. If the destination changes, call before loading so the route and quote can be reviewed. A clear delivery plan helps avoid arriving at a place that cannot take the vehicle after the pickup has already been completed.
The quote should reflect the actual vehicle and access conditions. For towing, pickup and destination, drivetrain, wheel movement, keys and loading difficulty all matter. For roadside service, explain the specific problem and what is available, such as a spare tire or access to the battery. Request the price for the actual service time because after-hours arrangements can differ from daytime service.
Ask what is included and what changes would require the quote to be reviewed. A different destination, an inaccessible garage or a previously unreported damaged wheel can change the job. Rick’s discusses pricing before dispatch. The online towing calculator is a reference for understanding the components; it does not replace confirmation of your request. Keep the comparison consistent when seeking other quotes by giving each provider the same vehicle, distance and access details.
Rick’s accepts towing and roadside assistance requests 24/7. When you call, confirm current availability and the arrival estimate for the actual pickup address. Traffic, equipment requirements and work already underway affect timing. A general statement about service hours does not mean that every request can receive the same arrival time, particularly when access or specialized loading needs must be checked.
For a nighttime call, establish who will meet the driver and how gates or garages will be opened. If towing is required, confirm that the destination can receive the car after hours. Have a callback number available and contact us if the vehicle moves or access changes. These arrangements make the request more complete and help prevent avoidable delays once the technician or truck reaches the location.
Before service begins, confirm what you have requested and what the quote covers. If the vehicle’s condition differs from the original description, discuss any revised work before authorizing it. Keep your phone available and arrange for an authorized person to be present. For towing, confirm the receiving address and handover instructions; for roadside work, explain what outcome you need and whether a separate mechanical issue remains.
Rick’s uses light-duty wheel-lift towing and dollies for compatible vehicles. We do not provide flatbed, heavy-duty or motorcycle towing. A service request is assessed against the vehicle, access and equipment available. Tell us about AWD or 4WD, an electronic parking brake, missing keys, a low bumper or wheels that will not roll. These are practical requirements for planning the job, not details to leave until the truck arrives.
Call (312) 451-5785 with the exact location, year, make, model and problem. Confirm the service, current availability, access and price with Rick’s before dispatch.
Provide a callback number, the vehicle’s condition, keys and access details. For towing, tell us the drivetrain, whether it rolls and steers, and the destination. For roadside assistance, explain the symptom and any previous attempt to resolve it.
Rick’s accepts requests 24/7. Ask for current availability and an arrival estimate for the actual pickup. Access restrictions and the vehicle’s condition still apply at night.
Discuss the findings and the next step before authorizing additional work. Some faults require shop diagnosis or a compatible tow. A jump start, spare installation, lockout or fuel delivery does not include repairing every underlying mechanical problem.
Call (312) 451-5785 to discuss the pickup and the next step with Rick’s Emergency Roadside Assistance.
Call Rick’s for towing and roadside assistance. Tell us your location and the service you need. Rick’s is open 24/7; availability and vehicle suitability are confirmed for each request.
Rick’s Emergency Roadside Assistance provides 24/7 towing and roadside assistance for drivers in Lake View East, Lakeview, Wrigleyville, Lincoln Park, Uptown, Roscoe Village, Andersonville, Edgewater, Lincoln Square, North Center, Sauganash, and nearby Chicago’s North Side neighborhoods. We help with wheel-lift towing, jump starts, flat tire service, car lockout service, fuel delivery, and emergency roadside assistance when your vehicle leaves you stuck.
Rick’s Emergency Roadside Assistance has served Lake View East and Chicago’s North Side with 24/7 towing and roadside assistance since 2000.
Read current customer reviews on Google
© 2026 Rick’s Emergency Roadside Assistance
Privacy policy · Service areas · Contact · Call (312) 451-5785
Ready to arrange service? Confirm availability and your quote.